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FAQ
  • Q
    1. How long does it take to get a reply after we send you an inquiry?
    A

    During working days we will reply to you within 12 hours of receiving the enquiry.

  • Q
    2. Are you a direct manufacturer or a trading company?
    A

    We are a direct manufacturer with our own international trade department and our own trading company. We produce and sell our own products.

  • Q
    3. What products can you offer?
    A

    We mainly produce hydrocolloid products (such as acne patches, hydrocolloid dressings, foot patches, etc.), silicone gels (such as scar patches, silicone tapes, silicone gel dressings, etc.), all kinds of medical tapes, athletic tapes, dressings, band-aids, first aid kits and other products.

  • Q
    4. What are the main application areas of your products?
    A

    Our products cover the areas of personal care, beauty care, medical care, home emergency care, pet care and sports physiotherapy.

  • Q
    5. Can you do customized products?
    A

    Yes, we mainly just do customised products, we develop and produce products according to the drawings or samples provided by customers.

  • Q
    6. Are you producing stock?
    A

    Yes, in addition to bespoke products, we have a number of stand-up items. We also refer to them as stocks, which customers can buy at less cost and time for immediate sale.

  • Q
    7. What is your company's production capacity?
    A

    We have 5 different varieties of production lines and so far all orders have been delivered on time and to the customer's satisfaction, and the company will immediately increase the number of lines if the amount of orders to be added to the delivery date is too late.

  • Q
    8. How many employees does your company have and how many of them are technicians?
    A

    The company now has a total of more than 100 employees, including 8 professional and technical personnel.

  • Q
    9. How does your company guarantee product quality?
    A

    Firstly, we will have the corresponding inspection after each process, and we will inspect according to the customer's requirements for the final completed products; Then, we have advanced production equipment in the industry, all the equipment is customised by our technicians for the products, making the production efficient and complete this; Secondly, we have inspection equipment and inspection procedures, advanced inspection equipment and complete inspection procedures to make the inspection more effective; Furthermore, we also have a very high quality of inspection personnel, regular training and learning for the quality inspection personnel, so that the quality system personnel have a high professional quality.

  • Q
    10. What are the payment methods?
    A

    When quoting price, we will confirm the trading method with you, FOB, CIF, CNF or other methods. For mass production, we usually pay 30% in advance, and then pay the balance when we see the bill of lading. Most of the payment method is T/T, of course L/C is also acceptable.

  • Q
    11. How are goods delivered to customers?
    A

    Usually we ship by sea, and as we are in Jinhua, which is very near the ports of Ningbo and Shanghai, it is very convenient to export by sea. Of course, if the customer's goods are more urgent, we can also ship by air, and Ningbo airport and Shanghai international airport are very close to us.

  • Q
    12. Where are your goods mainly exported to?
    A

    Our products are mainly exported to dozens of more countries such as the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, Canada, Russia, and so on.